One of the main advantages of using the phone

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Thinking about the customer journey holistically ) Betting on technology ) Aligning language personalization for integrated phone support How important is it for companies? The telephone is one of the oldest forms of communication still in use today. In other words, it has gone through several moments in history and survived even in the face of the emergence of other technologies. This shows its huge potential in communications. In social media, email, chatbots. It has proven to be essential for many people who prefer to interact using voice rather than text.

That’s why this service option has won over so many companies. With it, it is possible to reach a C Level Contact List wider audience while still complying with legislation. After all, the new SASAC law imposes an obligation to provide at least 10 hours of telephone support every day. Currently, this resource is available for different types of activities, such as: Reassurance of doubts; Personalized support; Sales activities; Activation of insurance and claims services; Billing and much more. Just look at the advantages of choosing this tool.



The Power of Voice: Key Benefits of Telephone Support We have listed the main benefits of telephone service. Check! Humanizing Conversations Unlike written text, spoken communication ultimately generates more empathy and awakens emotion. Therefore, as a means of contact is that it creates more empathy during the interaction.  Accessibility Another point worth highlighting is the issue of accessibility. After all, the telephone is a democratic form of communication that can be used by a variety of audiences. From those who are less familiar with messaging apps to those who do not have access to the internet or have some type of visual impairment.